FREQUENTLY ASKED QUESTIONS
What if I need to cancel my trip?
We accept cancellations up to 90 days before trip commencement. A full refund will be provided less a $200 administration fee.
What level of support per rider?
Each trip will have at least one driver/mechanic and one tour leader. One or both will ride significant sections of the trail with the main group, or the slowest rider. Trips will typically have between 6 and 8 riders, so an average ratio of 3 riders per Tu Meke crew can be expected.
Is there a support vehicle during the rides?
Yes. The vehicle will never be too far away, and always be waiting for you at the end of each main segment. The support vehicle won’t ‘tag’ you however as we consider that too dangerous along the busier roads. For the MTB trips usually the support vehicle will be only at the start at end though some trials allow a check point along the route. For mtb parks the vehicle will be parked in the main carpark and all riders will have access to it throughout the day.
Tu Meke provide a standard water bottle for you to use and take home. In summer we recommend you bring at least one other (Gravel bikes are equipped with twin cages) and for mountain biking we find many riders like to have a hydration pack.
All major credit cards are accepted along with direct credit – this is all accommodated through the booking process
When is full payment required?
90 days before trip departure – or at time of booking if inside that window. This enables us to minimise our own costs and risk in securing accommodation etc., thereby keeping the tour price at a reasonable level.
How fit do I have to be?
Anything from Superstar to weekend warrior should work. We want everyone to enjoy the tour and believe we have routes mapped that will allow most reasonably fit people to have a great, though at times challenging ride. For the super athletes that join us the rides still accommodate the need for speed and usually allow for a little extra to be added if someone feels so inclined. We also have tour leaders who are able to ‘foot It’ with the best of riders on trails or roads.
If I'M slower do I get left behind?
Well of course you do! But not for long. Everyone who comes on our tours is of equal importance, and Richard is well used to being at the tail end. If you’re bit slower on the gravel rides we’ll push you out the door first – half an hour head start would usually mean not being much more than half an hour behind at the end, and we have other ways to even things out. Trust us, no person left behind.
Are special diets accommodated?
Absolutely. Richard is a food nut and everyone at Tu Meke recognises the value of good nutrition. As long as you outline the food requirements at booking we will be able to accommodate the request though in some locations, for some diets, the options may be limited.
Is alcohol included?
Not during the ride! At the end of the day a limited amount for beer and wine will be available. To be fair on everyone we generally leave the alcohol tab to be picked up by the individual – though if you’re out there working hard we don’t expect that tab to be too excessive either!
What clothing should I bring along?
Minimum of two cycling outfits, and casual clothing for the rest of the trip. New Zealand has a moderate climate generally but can swing to fairly fresh and cool at any time of the year. So just because it’s 35c in Australia don’t think it’s going to be plus or minus that over here – this website gives a nice simple overview - NZ Weather
Also allow for the fact that New Zealand is a remote island, and although we try to ride as much as we can through bush-clad landscapes, the wind is never far away and anyone who gets a tour without battling the wind on at least one day has indeed been blessed! So a wind jacket and rain jacket are a must in your kit (regardless of forecast).
Remember we will do a daily wash of cycling gear.
How do you get to the start?
Trips start in the designated city and meetup is the night before at the designated hotel (covered in trip price), to allow people to meet and greet, shake some nerves off and ensure we all get away on time the next day. Your travel prior to that point is your responsibility, if however you would like some guidance on how to get to the ‘start’ then let us know.
At the end of the trip the same applies. Well get you to the designated end point – and your journey from there is your responsibility.
We think this arrangement maximises flexibility for our clients and minimises costs overall.
Detailed trip information
If you require more than the website offers pleases contact us directly. Once booked we will provide you with a more complete itinerary and at the start of each day you will be fully briefed on what lies ahead, recommended side trips and photo points, meeting points and accommodation. On top of this will be up to date weather forecasts and details on any traffic hazards ahead.
I’m a big eater.
Great, we should have you completely fed up by the end of the trip.
I’m a small eater.
Great, the big eaters will finish off anything you don’t. In general we focus on quality not quantity, though the odd treat and plenty of variety will appear through the tour.
⇣ Drag elements to your Custom Footer Container ⇣